SkyLift runs elevator and escalator service across 42 cities. Before OrbitX, dispatch lived in spreadsheets, WhatsApp threads, and three disconnected tools. Mean time to restore was drifting past customer SLAs.
They started with Operations and Technicians: live map, skill tags, and a single queue for breakdowns. In week three they added Spare Parts so vans carried the kits that usually caused second visits.
By month two, callback volume dropped. By month four, downtime across their contract portfolio was down 38% versus the prior year. Supervisors stopped firefighting and started coaching.
The unlock wasn’t another dashboard for its own sake. It was one record of who is free, what they can fix, and whether the part is already on the van.
SkyLift’s ops lead put it simply: “We finally see the day before it breaks.”